Frequently Asked Questions

Q:Are your products pet-friendly?

A:Do your furry friends roam your space? Remember, pets and leather don't always mix well. Our warranty doesn't cover pet-induced leather damage, although our leather is impressively durable. Even so, it's wise to be cautious of pet-related wear and tear.

 

Q: Concerned about the presence of toxic chemicals in our furniture?

A: Worry not! We prioritize your well-being through a meticulous crafting process. From sourcing to material selection, we maintain full control over production. With most materials sourced within a 100-mile radius of our location, we minimize emissions and fuel use, aligning with our commitment to a greener, safer environment.

 

Q: Concerned if your sofa will be the right height for you?

A: No need to fret! Before making your purchase, take a moment to consider the dimensions of the sofa. Explore the detailed product descriptions to ensure it aligns perfectly with your needs. We provide a range of dimensions including overall height, depth, and seat cushion specifics, allowing you to make an informed decision and avoid buyer's remorse.

 

Q:Do you have a showroom?

A: Yes,indeed,we are delighted to have a showroom that showcases our wide range of products!

We understand that your time is valuable,so we have flexible hours to accommodate your schedule:

Our friendly and helpful staff will assist you, answer your questions, and help you choose the products that best suit your needs. Our online showroom is available to you wherever you are, allowing our staff to provide you with personalized service. We look forward to meeting you in the showroom and providing you with an exceptional shopping experience. Feel free to book your appointment at our showroom!

 

Q: Interested in our Trade Program?

A: Explore our exclusive offering tailored for interior designers, commercial design firms, and hospitality partners. Benefit from trade discounts, access premium products, and receive personalized support to elevate your projects. Get in touch with us at support@gradodesign.us to learn more.

 

Q: What should I do regarding cooperation or B2B inquiries?

A: For cooperation,please reach us at support@gradodesign.us.

 

Q: Do you ship throughout the entire USA? What about internationally?

A: We specialize in seamless shopping journeys nationwide, offering clear and affordable shipping options throughout the contiguous United States. Please note that our shipping services cover the core of the United States, excluding Hawaii, Alaska, and Puerto Rico. Additionally, we're thrilled to offer international shipping to customers worldwide.

 

Q: Curious if assembly is included in delivery? Wondering about White Glove Delivery?

A: Our White Glove Room of Choice Assembly service fee varies depending on products and locations. For detailed information, please contact our customer service.

Opting for our free Entryway Delivery? Get ready for a bit of DIY action. Assembly and arrangement will be your noble tasks. Worried about parcels? They're part of the deal too, arriving either pre-assembled or with straightforward assembly instructions.

 

Q: Concerned about damaged items upon delivery?

A: While we strive for perfection, unforeseen mishaps may occur. Rest assured, we've got your back. Report any shipping damage immediately or within 24 hours. Visit our Claims Form or email support@gradodesign.us for prompt assistance.

 

Q: What if the item doesn't fit?

A: Worried about a mismatch? Explore our Return Refund section for our return policy. Ensure a perfect fit by consulting our website or blog guide on measuring. And remember, our Customer Support team is always here to assist you.