White Glove Delivery

Shipping:2-8 weeks, (customized products or special craftsmanship may take longer)
Products are worth the wait for high-quality results.

Return:Merchandise must be returned in its original packaging without normal wear and tear or damage from daily usewithin 30 days of receipt or purchase date.

Grado 10 years period warranty begins on the invoice of order date and ends on the expiration of the time period identified below. In addition, the warranty period will automatically terminate at the time that the end-user purchaser ceases to solely own, possess, control and use the products.

10 years
Framework, underframe, base, mechanism components.

5 years
Table top, armrest surface, adjustable parts (headrest, cushion, cylinders, 2D&3D armrests, casters, latches and guide rails).

2 years
electronic components, height adjustable legs, electric regulators, hinges, buffers, spare parts (replaced parts).

1 year
and resin parts, discoloration or wear of leather and fabrics, electrical items, bargains, customized products (products with adjustments in style, size and function) .