grado delves into the interplay of design and humanity.Focusing on chicness and craftsmanship, we inspire creativity driven by precise needs.By listening to people's inner voices, we infuse beauty into everyday articles.Design does not exist in isolation; it's essential to incorporate the perspectives and expectations of all, creating a delightful experience that invites the world to participate.

Please feel free to email us at support@gradodesign.us

We do have showrooms and brick-and-mortar locations, but unfortunately, none are currently located within the United States. However, we offer a unique online experience! You can schedule a virtual appointment with our staff, who will provide a guided tour and detailed explanation of our products.

While we understand the desire to see and feel furniture in person, we strive to make your online shopping experience just as satisfying. Enjoy our 30-day return policy, along with quick, free shipping to make trying out our furniture in your own home as seamless as possible.

Explore our exclusive offering tailored for interior designers, commercial design firms, and hospitality partners. Benefit from trade discounts, access premium products, and receive personalized support to elevate your projects. Get in touch with us at support@gradodesign.us to learn more.

Most grado products have basic dimensions listed in the "Size" section on each product page. For more detailed measurements, please check the "Dimensions" section. If you cannot find the dimensions you need, please feel free to contact us. We are always happy to provide any additional information about our products.

Yes, grado accepts custom orders for most of our products, including options for fabric and product dimensions, offering limitless possibilities for your space. Our products may be available in more fabrics than those displayed on our website. For more specific requirements, please feel free to contact us. We are always here to help meet your customization needs.

Please find this for your furniture linked in "Installation Files" on the product page if applicable. If you cannot find the assembly instructions you need, please reach out to our customer service team via support@gradodesign.us with the name of the product. We are here to help!

For the majority of our fabric products, detailed care instructions can be found in the fabric details section. If you do not find specific care instructions, please feel free to contact our customer service team. We are available to assist you with any questions regarding the care and maintenance of our products.

grado offers many durable and easy-to-clean three-proof (waterproof, dustproof, and anti-fouling) fabrics, designed to make living with pets more convenient. Since 2023, we have also focused more on the pet sector, designing professional pet furniture to ensure you and your pets enjoy a comfortable living space.

We are always here for you and happy to help you find the perfect piece for your home that suits your needs best.Feel free to contact our team anytime with questions or even email a picture of your space so we can help you narrow down your options to find something you love.

Worry not! We prioritize your well-being through a meticulous crafting process. From sourcing to material selection, we maintain full control over production. With most materials sourced within a 100-mile radius of our location, we minimize emissions and fuel use, aligning with our commitment to a greener, safer environment.

Our White Glove Room of Choice Assembly service fee varies depending on products and locations. For detailed information, please contact our customer service.

Opting for our free Entryway Delivery? Get ready for a bit of DIY action. Assembly and arrangement will be your noble tasks. Worried about parcels? They're part of the deal too, arriving either pre-assembled or with straightforward assembly instructions.

Standard items can be returned for a refund within 30 days. However, due to the unique nature of some products, their large size, or the need for special ordering, we do not accept returns. For more information, please refer to the following link: Refund Policy

Orders for in-stock items can be canceled within 24 hours or before the items are packaged in our warehouse. Once packaged, orders cannot be canceled. Customized items, such as our cushioned chairs and sofas, cannot be canceled once production begins.

If you have any questions, please contact us via email at support@gradodesign.us.

While we strive for perfection, unforeseen mishaps may occur. Rest assured, we've got your back. Report any shipping damage immediately or within 24 hours. Visit our Claims Form or email support@gradodesign.us for prompt assistance.

Worried about a mismatch? Explore our Return Refund section for our return policy. Ensure a perfect fit by consulting our website or blog guide on measuring. And remember, our Customer Support team is always here to assist you.