Shipping Upgrade

Shipping: 1 - 8 weeks (customized products or special craftsmanship may take longer)
Products are worth the wait for high-quality results.

Return & Exchange: All products are made to order and therefore cannot be returned. However, if a product has a quality issue, we will be happy to arrange an exchange within 30 days of delivery.

grado 10 years period warranty begins on the invoice of order date and ends on the expiration of the time period identified below. In addition, the warranty period will automatically terminate at the time that the end-user purchaser ceases to solely own, possess, control and use the products.

10 years
Framework, underframe, base, mechanism components.

5 years
Table top, armrest surface, adjustable parts (headrest, cushion, cylinders, 2D&3D armrests, casters, latches and guide rails).

2 years
electronic components, height adjustable legs, electric regulators, hinges, buffers, spare parts (replaced parts).

1 year
and resin parts, discoloration or wear of leather and fabrics, electrical items, bargains, customized products (products with adjustments in style, size and function) .