Payment Policy

When you access and use (hereinafter referred to as the “Website” and/or “Grado”) you (hereinafter referred to as “Customer” and/or “he/she”, “his/her”, “him/her”) expressly agree with the Website’s Terms and Conditions and all other policies incorporated therein by reference (such as Return Policy, Shipping Policy, Payment Policy, Privacy Policy).

Customer’s Statement
Hereby Customer certifies that he/she is the legal owner of PayPal and/or card account, whether debit or credit, that he/she uses to pay for products, which he/she wants to buy via the Website, and authorizes Grado to charge his/her PayPal or credit/debit card for the full amount of the purchase made and/or order placed by the Customer. The Customer also confirms that his/her billing information specified by him/her is to the best of his/her knowledge correct and accurate as of the date when the purchase in question is made and/or order is placed via the Website.

Hold and Cancellation of Orders
Grado shall have the right to put on hold (i.e., pause) or cancel any order if incorrect billing data is provided by the Customer and/or if Grado believes that the Customer is not the legal owner of the PayPal account and/or credit/debit card that he/she uses to pay for the items in question.

In case of a refund, Grado will, whenever possible, refund to the payment method originally used to place the order according to the Terms and Conditions.

Chargeback and Retrievals
Subject to prior request from an authorized financial institution (for example, cardholder’s bank), Grado will forward information about its Customer (e.g., IP address, e-mail, etc.) to such party.

Card Authorization Form and Copy of Government Issued Photo ID and Card
In rare cases, our system requires additional information to process certain orders. If this is the case, we may e-mail you our Card Authorization Form that needs to be filled out and signed by the person placing the order with Grado and e-mailed back to us together with a copy of Government issued photo ID and a copy of the front and back of the card used to pay for the order. The name on the card must match the name on the billing address, Card Authorization Form, and Government Issued Photo ID. We are sorry for any inconvenience this may cause.

Accepted Payment Methods
We accept major debit & credit cards, and PayPal.

Suspicious Activity and Fraud
Grado may submit Customer’s data to competent authorities either upon their request or if fraud or any suspicious activity is determined on the Website.

IMPORTANT: Order Cancellation
In rare cases, when the order is cancelled for any reason, including, without limitation, the fact that the product has been discontinued, is on backorder, etc., Grado will attempt to reverse authorization for your transaction. In most cases, your card will not be debited for the amount of the cancelled transaction. However, in rare cases as a result of the bank system error, this amount may be put on hold. Usually, it will become available within 10-12 business days. If, for some reason, it does not become available in 12 days from the date of order cancellation, please feel free to inform us of the issue and we will do our best to resolve the issue as soon as possible. Please keep in mind that if we do not charge your card at all or from the very moment when we issue a refund, we will not be able to assist you any further in regards to the issue since your bank will have full control over the funds. It is your responsibility to contact your bank for further assistance.

We reserve the right to change, alter, increase, decrease, or otherwise modify prices on our web store without any notifications to any parties, which we constantly do based on data from our partner brands and manufacturers. Since not all manufacturers provide us with their updated inventory in a timely manner, we cannot guarantee that all items listed on the Website are in stock and/or have not been discontinued and/or correct prices are displayed on the Website. Please feel free to contact us for more information (to expedite response times, please copy the item number and paste it into your e-mail or chat).